COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. (please see our T&Cs)

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either:

Call us on 01642 6723207
email to john@richardsonremovals.co.uk
Write to us at Vickers Close, Preston Farm Ind Est. Stockton on Tees, TS18 3TD (please request proof of receipt if posting)

We aim to respond within 1 working day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, then we use the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;

The Furniture Ombudsman

3-4 Viewpoint Office Village

Babbage Road

Stevenage

Hertfordshire

SG1 2EQ

0333 241 3209

W: www.thefurnitureombudsman.org

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by